Under limited supervision, provide prompt level 1 and level 2 end user support within the Technical Assistance Center and operate computers and peripheral equipment that process, record, and archive operating information. Position monitors mainframe and midrange platforms. This job classification requires intermediate knowledge of PC hardware & software and computer operations experience on large systems and intermediate knowledge on Mainframe and Mid-Range Platforms.
Under close supervision and within prescribed guidelines, the Raley’s Service Agent I provides customer service in a manner which increases customer satisfaction, loyalty and retention and maximizes customer long-term value to Raley’s. Employees in this job classification work in the Raley’s Service Center and strive to provide polite and tactful responses to customer contacts by a variety of communication channels. The Agent I performs accurate and thorough entry of customer contact data into the database; answers questions and inquiries, troubleshoots problems, provides information, and handles praise and complaints regarding the organization’s products or services. This job classification requires a genuine desire to help customers, excellent verbal and written communication skills and proficiency in data entry and office software applications.
The District Team Leader contributes to the company’s success by leading store operations within an assigned district to support our strategic direction which is to:
- make our positioning statement a reality,
- continuously improve customer and team member engagement, and
- ensure profitability to our shareholders.
The District Team Leader focuses on modeling and coaching leadership, building customer satisfaction, supporting product quality and merchandising, people development, and driving sales growth and profitability.
This District includes the cities of Oakley, Vallejo, Santa Rosa, San Pablo, Ukiah, Petaluma, Fairfield, Antioch, Napa, Walnut Creek, Windsor, Brentwood, Benicia, Martinez and Rohnert Park.
Raley's / Bel Air / Nob Hill
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