Raley's

  • Systems Technician I

    Location
    W Sacramento Corporate Office
    Address
    500 West Capitol Ave
    Category
    Information Technology
    Zip Code
    95605
  • Overview

    The Systems Technician I provides essential contact with customers seeking technical assistance while demonstrating a passion for IT and customer service. This job classification requires the ability to communicate effectively to understand the problem and explain its solution. The department runs a 7-day per week/24-hour per day operation. This job classification requires knowledge of PC hardware and software and accuracy of work with excellent attention to detail. Systems Technician I incumbents thrive on challenge and are self-motivated and perform well within a team-oriented work setting.

    Responsibilities

     

    1. *Serves as the first point of contact for customers seeking technical assistance over the phone, email, or instant message.
    2. *Provides accurate information on IT products or services.
    3. *Determines and documents the best solution based on the issue and details provided by the customer.
    4. *Follows standard help desk procedures.
    5. *Monitors and responds to system operating errors to ensure accuracy of processing and recording.
    6. *Administers help desk software.
    7. *Identifies and escalates situations requiring urgent attention.
    8. *Maintains records of processing problems and actions taken to correct problems.
    9. *Logs events of shift, including system malfunctions and disruptions, into turnover log and creates shift report for supervisor.
    10. *Informs management of reoccurring problems.
    11. *Stays current with system information, changes and updates.

    Qualifications

    EDUCATION AND EXPERIENCE:

    High School Diploma or G.E.D and two (2) semesters of information technology units from a university or accredited technical training institute or equivalent combination of education and experience.

     

    REQUIRED KNOWLEDGE:

    ·        Computer literacy in helpdesk tools, spreadsheet, database, presentation, and work processing software.

    ·        Basic understanding of networking concepts.

     

    SKILLS/ABILITIES:

    ·        Ability to organize, prioritize and manage multiple assignments, and meet tight deadlines.

    ·        Demonstrated ability in customer service, accuracy of work and attention to detail.

    ·        Ability to follow verbal and written instructions.

    ·        Ability to work independently and in a group environment, and develop and maintain effective communication and working relationships with all customers.

    ·        Ability to work rotating shifts as necessary.

     

     

    CERTIFICATIONS REQUIRED

    None

     

    PHYSICAL DEMANDS - Employees may occasionally experience the following physical demands for extended periods of time:

    • Sitting
    • Keyboarding
    • View computer monitor
    • Lifting and carrying up to 25 lbs occasionally

     

    WORK ENVIRONMENT

    Work is performed in a business office environment. Occasional travel to outside locations or meetings. Ability to work extended hours, as required, in support of the company’s business needs.

     

    For Internal Transfers/Promotion Candidates:

    1. No disciplinary action during the past 6 months.
    2. Your current leader must recommend that you apply for this position and provide an endorsement upon request from HR.
    3. You must upload a resume.

     

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