The Network Engineer II will work within the Information Services team to provide network configuration and maintenance for WAN/LAN or voice networks. This position installs, configures, tests, modifies, documents, administers, evaluates and implements voice or data network infrastructure. Employees in this intermediate-level job classification concentrate on one of the following technical areas: voice/data communications, software development, operating systems or information security. This position performs the day-to-day network administration and technical support tasks with the network services team.
1. *Responsible for installation, configuration, testing, modification, documentation, administration, evaluation, and implementation of voice or data network infrastructure.
a. Maintain LAN/WAN/VOICE network system and applications software.
b. Provide infrastructure and network system administration support including router, switch and telecom equipment.
c. Perform all ads, moves and changes for all support center locations.
d. Configure, test and trouble-shoot network hardware/software technology.
e. Set up and maintain both LAN and WAN Ethernet-based networks.
f. Provide proactive network monitoring and performance modifications.
g. Oversees user data integrity and Level 2 escalations from TAC.
h. Conduct benchmark testing of new hardware and software to determine compatibility.
i. Develop and implement project plans for network support.
j. Develop and maintain network topology maps and diagrams.
k. Report on project milestones, deliverables and network performance.
l. Order all Cellular Devices…cell phones, iPads and iWatches.
m. Support all Cellular Devices…cell phones, iPads and iWatches.
n. Conference Room Speaker Phone Support/Wireless and Hard Wired
o. Air Watch Support
p. Crisis Management Support
q. ECART Support
r. Motorola Walkie Support
s. Work with TAC every day to improve ticket count
2. The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.
EDUCATION AND EXPERIENCE:
Bachelor’s degree in Computer Science, Engineering, Business Administration or related discipline, plus two to five years of experience in voice and/or data network administration, or the equivalent combination of education and experience. Cisco Certified Network Associate (CCNA) certification preferred.
Experience configuring, monitoring and tuning WAN/LAN network devices. Intermediate knowledge of voice and data communication concepts (i.e., analog/digital, encoding, signaling, multiplexing, circuit switching, packet switching, network protocols) and infrastructure elements (i.e., servers, routers, switches, hubs, firewalls, multiplexers, PBX, transmission media).
Demonstrated ability to install, configure, operate, and troubleshoot routed and switched networks, including implementation and verification of connections to remote sites in a WAN.
Demonstrated basic ability to mitigate security threats.
Understanding of wireless networking concepts and terminology.
Understanding of the use of various technologies such as: TCP/IP, EIGRP, OSPF, BGP, ACL’s, Vlan’s, Firewalls and VPN’s.
Demonstrated intermediate-level experience using general office computer applications (web browser, e-mail, word processing spreadsheet) and voice-data network administration and diagnostic tools.
Demonstrated self-initiative, a sense of urgency and innovation/creativity.
Demonstrated ability to work in a team and maintain effective working relationships.
Demonstrated strong verbal and written communication skills.