Quality Assurance Specialist

W Sacramento Corporate Office
500 West Capitol Ave
Financial Services


Under general supervision, provides quality assurance oversight and monitoring for Raley’s Quality Assurance Program. Responsibilities include: participating in the development of policies, procedures and systems, evaluating and auditing supplier and product compliance with Raley’s specifications and regulatory requirements, providing food safety/quality counsel to category management and product development teams and investigating customer complaints and food safety/quality incidents for assigned categories. This job classification requires knowledge of food safety and quality assurance principles, programs and practices, strong analytical skills and the ability to facilitate communication amongst divergent interests.



    1. Participates in the development of policies, procedures and validation systems for the corporate quality assurance program.
      1. Develops quality management metrics to assess and improve the quality and food safety of the supply base and reduce customer complaints for assigned categories.
    2. Evaluates and confirms supplier capability to meet Raley’s standards. Administers supplier product and facilities approval process for assigned categories. Approves supplier products and facilities for assigned categories and makes recommendations for other categories. Conducts ongoing monitoring of supplier compliance with Raley’s specifications and regulatory requirements.
      1. Performs supplier quality audits including analytical reviews of process capability trial data for new products and other data analysis.
      2. Monitors supplier/third party compliance with Raley’s specifications and regulatory requirements. Reviews audit/certifications to ensure required corrective actions have been implemented. Verifies that supplier hazard controls are operating effectively by reviewing supplier HACCP plans/records and determines if plan is sufficient and meets Raley’s specifications. Assigns supplier status (red or green flag).
      3. Tracks and maintains audit documentation within Raley’s Quality & Regulatory Compliance (QRC) guidelines. Ensures accuracy and completeness of compliance documentation.
      4. As necessary, may be required to conduct plant inspections at supplier locations to audit plant quality and manufacturing reports and evaluate compliance with good manufacturing practices and food safety & security protocols.
      5. Works with suppliers to address gaps in quality and food safety capability identified in audits. Provides guidance on how supplier can comply with Raley’s specifications and regulatory requirements.
      6. Partners with category managers to ensure material specifications are reviewed, understood and accepted by the supplier.
      7. Provides ongoing expertise and guidance to suppliers regarding regulatory compliance and Raley’s specifications to build technical and operational capability to meet future requirements of the supply strategy.
    3. Conducts audits of Raley’s products against national brand and other private label competitive products.
      1. Evaluates product quality attributes, product performance, functionality, nutritional/ingredient components and packaging.
      2. Issues written reports and recommended follow-up action items identified through the audit process. Monitors follow-up steps through to project completion.
      3. Tests finished product in Raley’s quality assurance lab , on site at supplier location and/or third party labs.
      4. Develops and modifies test procedures for measuring product quality against Raley’s specifications.
      5. Writes, updates and maintains current product specifications and submits to management for approval.
      6. Ensures that vendors have a copy of the current Raley’s product specifications for products packed with Raley’s private label brands.
    4. Participates in the development and maintenance of a product monitoring program for assigned product categories using Raley’s quality and regulatory compliance risk-based sampling protocol.
      1. Contributes quality and food safety insights to the supply strategy.
      2. Scores supplier performance on an annual basis. Communicates results to supplier and department management.
      3. Reviews sampling protocol/monitoring for first production runs to ensure the sampling protocol is acceptable according to industry practice and statistically representative. Ensures that correct recipe and processing protocol is followed along with Good Manufacturing Practices (GMPs).
      4. Establishes sampling/auditing frequency based on supplier performance achieved in most recent twelve-month period.
      5. Witnesses first production or critical runs to ensure compliance with regulatory requirements and established quality protocols.
    5. Provides product development support to Raley’s category management teams and private label vendor (s).
      1. Works with private label vendor departments including evaluating new products and assisting in new product development initiatives.
      2. Evaluates new product market trends, product quality claims etc. and make recommendations for new product introduction with certain quality attributes.
      3. Provides support/technical expertise in reformulating existing products.
      4. Maintains technical information, including shelf life, product safety, packaging specifications, etc related to assigned products
    6. Investigates consumer complaints and food safety/quality incidents.
      1. Investigating consumer complaints ensuring prompt resolution. Works with supplier to investigate and resolve material non-conformance to prevent re-occurrence.
      2. Works closely with in- house Legal and regulatory agency personnel on product and packaging issues to ensure company compliance with regulatory and trademark requirements.
      3. Provides subject matter expertise for product quality claims related to quality and regulatory compliance.
      4. Works closely with Recall coordinator, vendors on product quality and safety issues related to products involved in recall and market withdrawals. Ensures product is correctly segregated and disposed. Follows up with vendors to mitigate future occurrences.
    7. Provides periodic reporting and training related to quality and regulatory compliance.
      1. Submit period activity reports in a format specified by Q.A. management
      2. Performs technical presentations related to the product evaluation techniques, QA Trends, New Product Claims, Recall summaries, etc.
      3. Develops quality and regulatory compliance training for local growers, suppliers and Raley’s store/distribution center employees.
      4. Identifies opportunities for positive change and areas for process improvements; raises them to the appropriate level for consideration, feedback and decision.
  • The above statements are intended to describe the general nature and level of work being performed by people assigned to this job. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.




Bachelor’s degree in Food Science, Biology, Agricultural Sciences or related field plus a minimum of 1-3 or more years of experience in quality assurance at a food manufacturing facility, or food analysis or research & development laboratory or an equivalent combination of education and experience.



Working knowledge of:

·        Food safety and quality assurance principles, programs and practices.

·        FDA and USDA regulatory requirements

·        Food manufacturing operations for produce, meat, seafood, bakery, and/or shelf stable products.

·        21 CFR, Section 110, Global Food Safety Initiative (GSFI) and Hazard Analysis and Critical Control Point (HACCP) standards.





Advanced ability to:

·        Prioritize, meet tightly scheduled deadlines and be flexible to meet changing work priorities and production needs.

·        Negotiate project timelines and outcomes.

·        Work independently and in a group.

·        Maintain effective working relationships and foster teamwork in a diverse work group.

·        Make persuasive presentations by communicating technical information in a non-technical manner appropriate to the audience.

Excellent verbal and written communication skills.

Advanced organizational, project management and documentation skills.

Strong computer skills with proficiency in Microsoft Office Suite, Microsoft Project, iCiX (preferred).

Strong analytical skills.

Detail oriented.




Hazard Analysis and Critical Control Point (HACCP) Certification or ability to pass in first 90 days is required.

British Retail Consortium or Safe Quality Food Certification is preferred.                               



PHYSICAL DEMANDS - Employees may occasionally experience the following physical demands for extended periods of time:

  • Sitting
  • Keyboarding
  • Viewing computer monitor
  • May lift boxes weighing up to 20 lbs.


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