Note: This is a temporary position with an estimated duartion of 6 to 9 months.

Who We Are

The Raley’s Companies is a private, family-owned, and purpose-driven retail company headquartered in West Sacramento, CA. Since our founding in 1935, our store operations have grown to include more than 235 locations across four states and four Tribal Nations under eight well-known banners: Raley’s, Bel Air, Nob Hill Foods, Raley’s O-N-E Market, Bashas’, Food City, AJ’s Fine Foods and Bashas’ Diné Market. In addition, The Raley’s Companies bridges the divide between the physical and digital retail experiences through the operation of Apium Logistics, Fieldera and FieldTRUE. Built on a higher purpose, the organization and our over 21,000 employees are committed to quality offerings, exceptional service and doing right by our team members, communities, and planet. 

Position Purpose

The Offer Associate is responsible for end-to-end quality assurance and execution of all marketing offers.  This role addresses routine and moderately complex system issues from the input source through store execution.  The Offer Associate acts as a point of escalation and communication to vendor partners, Category Managers, and Raley’s Service Center to continuously improve offer quality and resolve offer data discrepancies on behalf of the Something Extra team.

• Competitive compensation, paid weekly
• Retirement Savings Plan - 401(k) including company contributions and matching funds
• Tuition Reimbursement for qualified courses
• Scholarship opportunities for continued education
• Medical, dental, and vision insurance for yourself and eligible dependents
• Paid time off
• Family leave and time off
• Life insurance
• Wellness Programs (Raley’s Healthy Lifestyles)
• Flexible Spending Account (pre-tax - commuter, childcare, and medical expenses)
• Health Savings Account
• Corporate store and discount programs (10% off groceries, free items)
• Discounts to amusement parks, gym memberships, mobile phone plans, etc. 
• Employee Assistance Program (free financial, legal, and mental health services)
• Charitable contribution opportunity and volunteer time off and community events
• On-site pop up grocery market (at corp office)
• On-site all you can eat fruit bar (at corp office)

The range displayed reflects the range the company reasonably expects to pay for the position. The actual compensation offered to the selected individual will depend on their geographic location, relevant education, training, or experience, among other bona fide factors.

• Tests and researches routine to moderately complex system or file issues.
• Performs quality assurance on files incoming to the Offer Automation site.
• Works with IT to validate that each campaign loads properly.
• Verifies that offers and receipt messages function correctly in test register environment.
• Verifies that images are present and current for all online offers.
• Performs data audits for direct mail campaigns.
• Provides feedback and input on ways to improve QA processes.
• Acts as liaison to Category Managers and vendor partners on offer quality and timelines.
• Drives relationship with Category Managers to evaluate offer data quality relative to active product lines, offer discount values, and image accuracy.
• Maintains offer calendar in coordination with Category Management and vendor partners that includes timelines for offers to be entered and tested. Communicates impending deadlines to team.
• Audits e-Contracts and acts as liaison to vendor partners to identify and correct database issues.
• Works with You Tech partner to update offer quantity requirements.
• Resolves questions or problems and refers more complex issues to supervisor to prevent errors from being loaded into the system.
• Responsible for building and maintaining all non-automated Marketing offers for promotions including Birthday Club, SE Insider, Catalina, local campaigns, store contests, and team member rewards.
• Extends You Count long running offers.
• Updates Hallmark Product Groups.
• Acquires and downloads UPC’s for printed barcodes.
• Gathers information on problems identified at the direction of supervisor or Marketing Coordinator.
• Assists Raley’s Service Center and TAC with customer inquiries related to Something Extra issues.
• Validates and maintains database fields.
• Reviews database lines to detect errors in fields.
• Reports potential issues to supervisor.
• Implements solutions approved by supervisor.

PHYSICAL DEMANDS - Employees may occasionally experience the following physical demands for extended periods of time:

• Extended time spent sitting and keyboarding.
• Viewing computer monitor constantly.
• Lifting boxes and/or equipment up to 10 lbs.
• Frequent telephone usage.

WORK ENVIRONMENT

Work is performed in normal office environment.

Internal Applicants:
• No disciplinary action during the past 6 months.
• Your current leader must recommend that you apply for this position and provide endorsement upon request from HR.
• You must upload a resume and answer all application questions.