Raley's

Team Member Relations Specialist (TEMP)

Location
Distribution Center
Address
4061 Gateway Pk Blvd
Category
Support Team
Department
Human Resources/Legal
Zip Code
95834

Overview

As a Team Member Relations (TMR) Specialist, you will serve as a trusted advisor to teams and individuals to ensure our organization’s treatment of team members is fair, respectful and consistent with our Company values and business objectives. You will be responsive to a range of HR matters from routine to difficult employee relations issues including highly sensitive and time critical workplace investigations, consultations with team members and leaders, and responding to potential union activity. You will also have an opportunity to serve as a partner with multiple store locations and districts and has regular travel to locations.

  

Who We Are

At Raley’s, we’re all about infusing life with health and happiness by changing the way the world eats, one plate at a time. We take our passion for great food and world class customer service to the next level. Every day we come into work knowing that what we do is making a difference in the lives of our customers. Evolving beyond the definition of what an ordinary grocery store can be, we’re bringing a fresh take on the idea of living well to the communities we serve and live in. We’re dedicated to supporting healthy and happy team members, customers and communities – and we’re looking for the same kind of passionate people to join our team, grow with us and share our purpose.

Responsibilities

What You Will Do

  • Respond to leader and team member requests for information, policy interpretation and guidance on a broad range of employee relations matters. Identifies solutions and maintains confidential information.
  • Investigate routine to difficult HR issues, including: conducting claimant, witness, and accused employee interviews; analyzing data from various internal systems; composing investigation reports; proposing remedial action based on investigation findings.
    • Consult and collaborate with business partners, and Legal teams on routine to difficult employee investigations and requests for information.
    • Independently manage assigned casework, bringing investigations to closure rapidly and definitively.
  • Communicate with team members and provides advocacy or coaching support to help them resolve standard workplace concerns and teamwork issues. Follow up with team member concerns received from all communication platforms and documents issues and resolution, as appropriate.
  • Advise leaders on team member performance and conduct issues and coaches on handling and preparation of disciplinary actions.
    • Gather and prepares evidence, documents and information and serves as Company representative in union grievance, sexual harassment review board and unemployment hearings. Provide timely, complete information, as needed, to unemployment claims administrator.
    • Identify hearing witnesses and coordinates their preparation and participation at in-person and telephonic hearings.
  • Analyze casework trends to produce strategic, proactive recommendations to HR and the business to proactively address and mitigate systemic issues.
  • Maintain various tracking logs for internal and external purposes such as EEOC reports, union matters, and internal studies.
  • Participate in analysis and revision of people programs, policies, and practice to sustain a positive work environment for Raley’s team members.

Qualifications

EDUCATION AND EXPERIENCE:

·         High School Diploma or G.E.D. with one to three (1-3) years or more of experience in employee relations or other human resource experience or the equivalent combination of education, training and experience. Some college in relevant field is preferred.

·         Three (3+) or more years of experience with employee complaint investigation including discrimination and harassment complaint handling as well as involuntary termination handling.

·         Experience in business or in retail industry and multi-unit is preferred. 

 

Certification desirable: PHR, SHRM-CP or other HR certification with emphasis on employment and labor law.

 

         

REQUIRED KNOWLEDGE:

·         General knowledge of regulatory and contract requirements in area of specialty.

·         Knowledge of State, Federal, and legal regulations and requirements related to human resources including EEO, ADA/FLMA, Workers’ Compensation, and wage & hour.

·         General knowledge of office procedures.

            

SKILLS & ABILITIES:

·         Demonstrated ability to establish rapport and sustain working relationships at all levels of the organization.

·         Strong influencing skills and the ability to diffuse emotional situations and individuals.

·         Excellent judgement and ability to accurate assess situations and diagnose problems.

·         Demonstrated abilities in problem solving, conflict resolution, and organizational skills.

·         Ability to maintain confidentiality of information.

·         Strong time management and prioritization skills to be able to balance time between crisis-response and routine matters.

·         Ability to operate a personal computer and related software including spreadsheet applications.

·         Ability to communicate effectively, both verbal and written and group presentation skills.

 

 

CERTIFICATIONS REQUIRED

Valid driver’s license. 

 

PHYSICAL DEMANDS - Team members may occasionally experience the following physical demands for extended periods of time:

Driving

Keyboarding and monitor use; view computer monitor

Extended sitting

Telephone

WORK ENVIRONMENT

Work is performed primarily in a business office or retail store environment. Frequent travel to other locations. Estimated travel of approximately 25%.  Availability to work as needed: night, early morning or weekends.

 

Internal Applicants:
• No disciplinary action during the past 6 months.
• Your current leader must recommend that you apply for this position and provide endorsement upon request from HR.
• You must upload a resume and answer all application questions.

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