Raley's

Temporary Raley's Service Center Agent I

Location
Distribution Center
Address
4061 Gateway Pk Blvd
Category
Support Team
Department
Marketing & Advertising
Zip Code
95834

Overview

Who We Are

Raley’s goal is to make shopping easier, healthier and more personable for our customers through innovative retail technology solutions. We take our passion for great food and world class customer service to the next level. Every day we come into work knowing that what we do is making a difference in the lives of our customers. Evolving beyond the definition of what an ordinary grocery store can be, we're bringing a fresh take on the idea of living well to the communities we serve and live in. We're dedicated to supporting healthy and happy team members, customers and communities — and we are looking for the same kind of passionate people to join our team, grow with us and share our purpose “to change the way the world eats, one plate at a time.”

 

We have a Temporary opportunity for a Raley's Service Agent for a duration of 1-4 months.

 

Responsibilities

Who You Are & How You Will Contribute

As a Temporary Raley’s Service Agent I, you will provide customer service in a manner which increases customer satisfaction, loyalty and retention and maximizes customer long-term value to Raley’s. In this role, you will work temporarily in the Raley’s Service Center and strive to provide polite and tactful responses to customer contacts by a variety of communication channels. You will perform accurate and thorough entry of customer contact data into the database; answer questions and inquiries, troubleshoot problems, provide information, and handle praise and complaints regarding the organization’s products or services.  This job classification requires a genuine desire to help customers, excellent verbal and written communication skills and proficiency in data entry and office software applications.

 

Estimated length of assignment: approximately 1-6 months, subject to change and may be extended.

Schedule: Must have open availability 7 days/week from 7am-9pm

Qualifications

Must Have:

  • Reliable
  • Open availability to work any day in the week/weekend
  • Experience utilizing social media is helpful
  • Basic computer skills and proficiency in office software applications (spreadsheets, word processing, calendar)
  • Ability to type with sufficient speed and accuracy to perform job functions as required
  • Impressive telephone, email and social media etiquette

PHYSICAL DEMANDS - Employees may occasionally experience the following physical demands for extended periods of time:

  • Sitting; frequent sedentary work.
  • Telephone usage to communicate with internal and external customers, and vendors.
  • Viewing computer monitor; average ordinary visual acuity necessary to prepare documents, enter data into computer system and read reports from computer monitor.
  • Keyboarding; use of fingers to make small movements such as typing and mouse usage.

WORK ENVIRONMENT

Work is performed in a normal business office environment.

THIS IS A TEMPORARY POSITION 

 

Internal Applicants:
• No disciplinary action during the past 6 months.
• Your current leader must recommend that you apply for this position and provide endorsement upon request from HR.
• You must upload a resume and answer all application questions.

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