The Senior Director, Service Delivery serves as the senior leader of the IT organization, under the VP of IT, responsible for the design, development, security, release and maintenance of technology systems and services for all enterprise business functions. This technical, operations-centered senior leadership role supports the transition to an agile and innovative business-oriented IT organization. This position is expected to work primarily with internal customers, building strong relationships with senior management and key stakeholders, driving innovation and differentiated IT strategy, and improving the business value of IT. This position is expected to be able to act on behalf of the VP as directed.
Performs other duties as directed.
EDUCATION AND EXPERIENCE:
Bachelor’s or Master’s degree in Computer Science, Information systems, Business Administration, or related discipline, or equivalent work experience, plus a minimum of fifteen (15) years of broad and extensive experience in planning, organizing and coordinating IT support activities, or an equivalent combination of education and experience. Five to seven years of the fifteen (15) must include leadership roles, managing multiple, large-scale, cross-functional infrastructure and operations teams or projects, and influencing senior-level management and key stakeholders.
Extensive knowledge of application development, infrastructure planning and operations, design, and deployment, as well as system life cycle management. Expertise in budget planning, financial management and resource management. Broad knowledge of current and emerging technologies, technology directions and strategic application to business needs. Strong business acumen and business planning skills. Exceptional project management skills, including the ability to effectively deploy resources and manage multiple projects of diverse scopes in a cross-functional environment.
Strong leadership capability, executing as appropriate in the areas of responsibility (see attachment). Ability to improve operational efficiency, service delivery and information management across all lines of business and technology platforms. Excellent oral and written communication skills, including the ability to explain technology solutions in business terms, establish rapport and persuade others
Work is performed in a business office environment. Occasional travel to outside locations or meetings. Ability to work extended hours, as required, in support of the company’s business needs.